Cancellations:
Should you cancel the reservation more than 30 days prior to the dates reserved, we will make every effort to hire out the studios for the dates cancelled. If we succeed, your deposit (less any costs incurred) may be offset against a future reservation . For cancellations received within 30 days of the rental date, we will require 50% of the full rental charge. 

Damage etc:Guests are requested to leave our studios as they find them. Any damage or loss that is not made good before departure will be billed to the client. Any dispute about damage and/or refunds must be addressed to the owner.

Making Complaints:We hope that you will have no reason to complain during your stay at Grouse Lodge, should any difficulty arise please speak to the owner, Paddy Dunning , or manager, Tracy Bolger, who is on hand to assist you. This will allow us to assist you and take whatever action is required. All complaints must be brought to our attention during your stay at the studio and must be followed up in writing within seven days of your departure from the studio.

** Please be aware that if payments are not made on the agreed dates (i.e 50% to confim dates /25% on start date and 25% on or before end date) any discount will be lost.